Technical Support

What will you do?

• Provide remote support to Customer Network Technicians, assisting in resolving issues during field interventions;
• Monitor compliance with the SLAs established with operators, ensuring deadlines and service levels are met rigorously;
• Monitor and analyse operational processes, identifying failures and improvement opportunities, actively contributing to their optimisation;
• Coordinate with different company departments and external operators, ensuring efficient communication and excellent service delivery.

What are we looking for?

• Mandatory minimum education level;
• Experience and knowledge in the telecommunications area, especially Fiber Optic Networks (valued);
• Good computer skills, particularly in Excel, Word and Outlook;
• Good knowledge of English (valued);
• Availability to work on Saturdays, whenever necessary;
• Strong communication skills and team spirit;
• Proactivity, responsibility, flexibility, and resilience;
• Determination and commitment to achieving objectives.
• A positive attitude — if you face challenges, you’ll find support and motivation with us!

What do we offer?

A positive and collaborative work environment – autonomy, responsibility, and the freedom to make mistakes, learn, and grow.

Health center within the complex — including psychology, nutrition, and dental consultations, to support your well-being.

A culture that values diversity, creativity, and innovation – your talent and ideas make a difference.

Recognition and career progression – your growth is our priority.

Events and initiatives – moments of sharing to promote knowledge exchange and strengthen team and company cohesion.