Last August, dstelecom took first place in the Portal da Queixa ranking in the ‘Authorised Resellers – Telecommunications’ category, with a Satisfaction Index of 97.1 points
The ranking is based on the Portal da Queixa Satisfaction Index, an indicator that assesses brands’ performance on the platform and their relationship with consumers, taking into account various factors associated with the management and resolution of complaints.
What does this result mean?
In a sector such as telecommunications, where connectivity plays an increasingly important role in people’s daily lives, the quality of our relationship with consumers is an essential aspect of our work.
Topping this ranking therefore represents more than just a position. It reflects the trust placed in us by those who contact us and the dedication of the teams who handle each case, from the first interaction right through to its resolution.
Behind every enquiry is a person seeking an answer. It is on this principle that we strive to operate every day, prioritising a personal approach, active listening and the search for solutions to the various situations that come our way.
Trust is also built when things do not go as expected
A complaint is, first and foremost, an opportunity to listen.
It is at this moment that responsiveness, transparency and the search for a solution become even more important. It is also through these interactions that we identify opportunities to improve processes and make the experience of those who interact with us ever better.
We therefore remain focused on maintaining high standards of responsiveness and on continuously improving the experience of those who cont
